How to request a refund

Refunding a Purchase on iPhone / iPad (Apple)

Apple processes all App Store refunds through their online portal:

1. Go to Apple's refund portal at reportaproblem.apple.com.

2. Sign in with the Apple ID you used to make the purchase.

3. Tap or click I'd like to... and select Request a refund.

4. Choose the reason why you want a refund from the drop-down menu and select Next.

5. Select Winpal from the list and tap Submit.

Apple typically reviews requests within 24 to 48 hours. You can return to reportaproblem.apple.com anytime to check the status of your request.

Refunding a Purchase on Android (Google Play)

Google allows you to request a refund online within 48 hours of purchase:

1. Go to play.google.com in your web browser.

2. Click your profile icon in the top-right corner and select Payments & subscriptions > Budget & order history.

3. Find the purchase for Winpal and click Report a problem.

4. Select the option that describes your situation, fill out the brief form, and click Submit.

Have more questions? Contact our team at [email protected] and we'll be happy to help!