Can't access your account?

I have an active subscription but can't access the app

If you subscribed through iOS or Android, the most common solution is to restore your purchase directly on the device you subscribed from.

1. Go to Settings

2. Tap Restore Purchase

This will re-enable your app access in most cases.

This process refreshes your subscription status with Apple or Google and typically resolves access issues within seconds.

I subscribed on my phone but I'm trying to access from web—what do I do?

Subscriptions purchased through iOS or Android app stores can only be used on mobile devices. Running the restore from a different device or platform won't work. For example, if you subscribed on Android but are trying to access from a web browser or a different phone, you'll need to open your original Android device first.

To regain access:

1. Open the mobile device you originally subscribed on

2. Go to Settings

3. Tap Restore Purchase and your app access will be restored.

I tapped "Restore Purchase" but still can't access the app

If you've attempted to restore your purchase and are still unable to access the app, we're here to help. Please reach out to our support team with:

• The device type you subscribed on (iOS or Android)

• The email address associated with your subscription

• A brief description of what happens when you try to access the app

Our team will investigate and get you back up and running as quickly as possible.